TRIBECA AIR — RESIDENTIAL HVAC SERVICE PLAN AGREEMENT

This Residential HVAC Service Plan Agreement (“Agreement”) is entered into between Tribeca Air Conditioning (“Company”) and the Customer (“Client”) upon enrollment in any Tribeca Air subscription service plan.

By enrolling in a Tribeca Air service plan, Customer agrees to the following terms and conditions.

1. Scope of Services

Tribeca Air agrees to provide preventative maintenance and priority service for the HVAC system(s) specified during enrollment. Services may include, but are not limited to:

  • Preventative maintenance inspection

  • Thermostat calibration and testing

  • Filter replacement (standard filters included)

  • Electrical component inspection

  • Condensate drain inspection and clearing

  • Safety control testing

  • Refrigerant level check (cooling systems)

  • Burner and ignition inspection (heating systems)

  • Airflow verification

  • Visual inspection of accessible ductwork

  • General cleaning of accessible components

  • Performance check and system evaluation

  • Written service summary

Services are limited to residential HVAC systems only.

2. Number of Maintenance Visits

Maintenance visits are provided based on the selected plan:

  • Heating Plan: One (1) maintenance visit annually

  • Cooling Plan: One (1) maintenance visit annually

  • Plumbing Plan (if applicable): One (1) service visit annually

  • TotalCare (Heating + Cooling) Plan: Two (2) maintenance visits annually (one heating and one cooling)

Unused visits do not roll over to future service periods.

3. Appointment Scheduling

Each preventative maintenance visit is scheduled for approximately one (1) hour per system.

Additional time required due to system condition, accessibility, or additional equipment may result in additional service charges, which will be communicated prior to proceeding.

Appointments are scheduled:

  • During standard business hours

  • Based on technician availability

  • With reasonable advance notice

4. Covered Equipment

This Agreement covers only the number of units selected during enrollment. Additional systems must be added to the plan and may require additional fees.

Covered equipment must:

  • Be residential systems only

  • Be accessible and safely serviceable

  • Be in reasonable working condition

Tribeca Air reserves the right to decline servicing unsafe, inaccessible, or non-compliant equipment.

5. Member Benefits

Active plan members receive:

  • Priority scheduling

  • No overtime fees

  • Standard filter replacement included

  • 15% discount on repairs

  • 15% discount on products

  • Preventative maintenance service

  • Preferred seasonal scheduling

Priority scheduling does not guarantee same-day service.

6. Repairs and Additional Work

This Agreement covers preventative maintenance only. It does not include:

  • Major repairs

  • Replacement of major components

  • Refrigerant (unless specified)

  • Duct cleaning

  • Electrical upgrades

  • Equipment replacement

  • Emergency service outside scope of maintenance

Customers will be notified of recommended repairs and may approve additional work at discounted member pricing.

7. Customer Responsibilities

Customer agrees to:

  • Provide safe and unobstructed access to equipment

  • Ensure utilities (electric, gas, water) are operational

  • Secure pets during service visit

  • Provide accurate equipment information

  • Be present or provide access during scheduled appointment

Missed appointments or inaccessible equipment may require rescheduling.

8. Term and Billing

This Agreement begins upon enrollment and continues on a recurring subscription basis.

  • Plans renew automatically

  • Billing occurs monthly unless otherwise specified

  • Services are active while subscription remains in good standing

  • No refunds for completed maintenance visits

9. Limitations of Liability

Tribeca Air is not responsible for:

  • Pre-existing equipment defects

  • Equipment failure due to age or wear

  • Manufacturer defects

  • Improper installation by others

  • Lack of recommended repairs

  • System performance outside manufacturer specifications

Preventative maintenance reduces, but does not eliminate, the risk of equipment failure.

10. Cancellation Policy

Customer may cancel their plan at any time. Cancellation:

  • Stops future billing

  • Does not refund services already rendered

  • May require payment for services already completed if cancellation occurs mid-term

Tribeca Air reserves the right to cancel this Agreement for:

  • Non-payment

  • Unsafe working conditions

  • Misuse of services

  • Repeated missed appointments

11. Service Area

Services are provided within Tribeca Air’s designated residential service area. Additional travel fees may apply outside standard coverage zones.

12. Agreement Acceptance

By enrolling in a Tribeca Air Service Plan, Customer acknowledges and agrees to the terms outlined in this Agreement and understands that maintenance visits are scheduled for approximately one hour per system.

Tribeca Air Conditioning
Licensed & Insured Residential HVAC Professionals
Serving NYC, Westchester, and surrounding areas